Last updated: 01/11/2025

Among Dogs (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, services, or otherwise interact with us, and your rights regarding that information.

By using our services or website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Data you provide directly

• Name

• Contact details (email, telephone number, postal address)

• Payment information (e.g. bank details or card info, where applicable)

• Details about your pet(s) (e.g. name, breed, age, medical conditions, behaviour)

• Any other information you provide when booking, contacting us, or filling in forms (e.g. in a “meet & greet” or health questionnaire)

b. Usage & Technical Data

• IP address

• Browser type and version

• Device type

• Operating system

• Pages you visit, time of visit, links clicked

• Referral URLs

• Log files, error reports, diagnostics

c. Cookies & Tracking Technologies
We may use cookies, web beacons, analytics tools (such as Google Analytics or similar), and other tracking technologies to collect data about usage, preferences, and behaviour on our website.

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide, manage, and deliver our services (dog walking, training, etc.)

• To process payments, invoices, billing, and refunds

• To schedule and manage bookings, appointments, cancellations

• To communicate with you (by email, phone, messages, etc.) about your bookings, changes, updates, reminders

• To respond to your queries, complaints, feedback

• To tailor services to your needs (for example, understanding your dog’s behaviour or health background)

• To send promotional communications (only if you have opted in or where legally permitted), newsletters, offers

• To analyze, improve, optimize, and monitor our services, user experience, website performance

• To detect, prevent and address technical issues, fraud, or security incidents

• To comply with legal, regulatory, or contractual obligations

We will only use your personal data when we have a lawful basis to do so (such as your consent, the performance of a contract, or our legitimate business interest), in line with applicable data protection laws.

3. Disclosure and Sharing of Information

We do not sell your personal data. However, we may share your data in the following circumstances:

• Service providers / subcontractors: third parties who help us deliver services (for example payment processors, IT providers, scheduling systems, email services) — they are required to treat your data securely and only for purposes we instruct

• Legal obligations: when required by law, court order, or government authority

• Protection of rights: to protect our rights, property, or safety, or those of others

• Business transfers: in the event of a merger, acquisition, or sale of some or all of our assets, provided the acquiring entity agrees to respect your data under this policy

• With your consent: if you explicitly request or permit us to share data

4. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes listed above, and to satisfy legal, accounting, or reporting requirements. After that, we will securely delete or anonymize the data.

You may inquire about specific retention periods (for example, how long we keep health records or booking history) by contacting us.

5. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system can be completely secure, and we cannot guarantee absolute security of data transmissions or storage.

6. Cookies & Similar Technologies

We may use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze how you use our site (analytics)

• Provide targeted content or advertising

• Enable features (such as login sessions)

You can typically control cookies via your browser settings (e.g. blocking or deleting cookies). Doing so may affect your ability to use some features of our website.

7. Your Rights

Depending on applicable law (e.g. UK / EU GDPR), you may have the following rights:

• The right to access your personal data

• The right to correct or update inaccurate or incomplete data

• The right to request deletion (“right to be forgotten”), under certain circumstances

• The right to restrict or object to certain processing (e.g. direct marketing)

• The right to data portability (to receive data in a structured, machine-readable format)

• The right to withdraw consent (where processing is based on consent)

• The right to lodge a complaint with a data protection authority

If you wish to exercise any of these rights, please contact us (see below).

8. International Transfers

If we transfer your personal data outside your country (for instance to service providers in other jurisdictions), we will ensure appropriate safeguards are in place (such as standard contractual clauses) to protect your data in accordance with applicable laws.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from children under 18. If you believe we have collected data from a child under 18, please contact us and we will take steps to delete the data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with a new “Last updated” date. Significant changes will be notified (for example via email or website notice) where required by law.

We encourage you to review this policy periodically.

11. Contact Information

If you have questions, concerns, or want to exercise your rights, you can contact us:

Among Dogs
Email: hello@amongdogs.uk
Phone: 07950324852